Regional Field
Engineers

We have three levels of IT support that will match your business needs. Let us be your trusted technology partner!

We can manage your infrastructure by applying our IT solutions

Regional Field Engineers

OxygenTech offers access to experienced and certified Field technicians ready to help you regardless of your location, to install or troubleshoot any type of your onsite equipment.

Service Capabilities

IMAC services

‘IMAC’ stands for Installs, Moves, Adds, and Changes – the four primary needs of an IT infrastructure. OxygenTech offers long-term and short-term IMAC solutions to comply with a wide range of business needs.

Off-site installation preparation

We believe that IT installations and rollouts should be carried out with as little disruption to your day- to-day operations as possible. That’s why we complete as much as possible off-site, including commissioning, software installation, customized imaging, and testing. We can also store equipment off-site on your behalf.

On-site installation services

We’ll manage the installation process from start to finish – we’ll take care of the shipping/transport to your premises, the on-site installation, initialization, and testing. We can also run customized testing tailored to your specific environment.

Moves, additions and changes

Similarly to IT installations and rollouts, our experienced team of accredited engineers can also provide fully managed moves, additions (of hardware and software components), and changes (to hardware and software components, plus system updates and configuration changes).

Flexible IT installation services

Our locall IT engineering team has the capacity to deliver extensive rollouts and installations within tight timescales. Our flexible approach means that we can also deliver our on-site services outside your working hours to minimize disruption to your company’s operations.

Dedicated installation teams

For large-scale installations and rollouts, we typically establish a dedicated installation team comprising of project managers, consultants, and engineers to design, manage, and implement your rollout.

Dedicated installation teams

For large-scale installations and rollouts, we typically establish a dedicated installation team comprising project managers, consultants, and engineers to design, manage, and implement your rollout.

Why OxygenTech Field Service?

OxygenTech Field Service comes with the blockchain-powered ITSM tool that enables end-to-end field service delivery enriched with automation, providing a seamless service experience from raising tickets to resolution, billing and invoicing management.

Decreased Costs

Our structured approach to planning and service delivery also helps to ensure that installations are always completed on time and within the budget.

Reduced Risk

Working according to ITIL best practices and structured methodologies, we can help reduce the risk of large-scale installations. All of our processes are fully documented, and we’ll provide full reporting of the services undertaken.

Extra In-house Resources

Our Field services can help relieve your in-house team from the burden of day-to-day, mundane tasks, allowing them to focus on your core business activities instead. Our approach also helps to reduce the need for internal management resources.

If you have any questions or need help, feel free to contact with our team, or you can call us any time 0040 31 4100 600

Common Questions

With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to provide both reactive and administrative support for routine tasks.
When you raise a ticket, we’ll need to be dispatch a technician to your specified location. The time required by the technician to resolve the issue is billed per hour.
The It Support Service provides you with instant access to the platform and allows you to raise tickets. It’s ideal for a one-off request or project, enabling you to easily request a technician to be dispatched onsite.
We only hire qualified and experienced professionals to ensure that we provide our customers with quality solutions.
We are continuously adding services and locations to our portfolio. If a city does not seem to be available yet, please contact us, and we will work with you to get the desired service online as soon as possible.
The OxygenTech captures your service expectations and requirements, and automatically generates the Service Agreement as a legal document. Once it is digitally signed, it transforms into the Business Contract to ensure transparency and an automated billing process.
Data security is our priority. The OxygeniTech platform encompasses engineers locally yet each customer has a dedicated user channel with exclusive data access.
Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.
Business IT Support, Simplified

IT Services Company To Help You Succeed

Our dedicated service desk option is managed and resourced by engineers focussed on a single client. The advantages of OxygenTech’s dedicated service desk include: Deep familiarity with your infrastructure and environment.

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