Retail POS
Support

We have three levels of IT support that will match your business needs. Let us be your trusted technology partner!

We can manage your infrastructure by applying our IT solutions

Overview of our Retail POS Service

Finding the right POS support service partner is to find one that can provide complete lifecycle management for your retail system with an active, personable support team. A partner that can help troubleshoot your issues, and take educational steps to help you better navigate the POS in the future, so both parties can work towards common goals as your business scale.

POS Hardware Repair and Maintenance

If your POS hardware needs to be repaired, our retail POS Support Service provides technical expertise is your right partner because we have established partnerships with:

  • IBM
  • NCR
  • ELO
  • BAR
  • HP
  • And other leading manufacturer

Local Onsite Field Technician Service

OxygenTech provides local coverage of retail POS support service to our customers. Our technicians can be dispatched at any time notice to your retail location address, our onsite support service can be tailored to meet the local open hours of your retail locations.

We provide high-quality POS support to enable retailers to get the most use out of their POS system. Our support technicians have the knowledge, skill, training, and hands-on experience you need in order to troubleshoot any point of sale related issue, be it a malfunctioning receipt printer, an error code on your terminal, or a full-system down.

If you have any questions or need help, feel free to contact with our team, or you can call us any time 0040 31 4100 600

Common Questions

With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to provide both reactive and administrative support for routine tasks.
When you raise a ticket, we’ll need to be dispatch a technician to your specified location. The time required by the technician to resolve the issue is billed per hour.
The It Support Service provides you with instant access to the platform and allows you to raise tickets. It’s ideal for a one-off request or project, enabling you to easily request a technician to be dispatched onsite.
We only hire qualified and experienced professionals to ensure that we provide our customers with quality solutions.
We are continuously adding services and locations to our portfolio. If a city does not seem to be available yet, please contact us, and we will work with you to get the desired service online as soon as possible.
The OxygenTech captures your service expectations and requirements, and automatically generates the Service Agreement as a legal document. Once it is digitally signed, it transforms into the Business Contract to ensure transparency and an automated billing process.
Data security is our priority. The OxygeniTech platform encompasses engineers locally yet each customer has a dedicated user channel with exclusive data access.
Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.
Business IT Support, Simplified

IT Services Company To Help You Succeed

Our dedicated service desk option is managed and resourced by engineers focussed on a single client. The advantages of OxygenTech’s dedicated service desk include: Deep familiarity with your infrastructure and environment.

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    Our deep pool of certified engineers and IT staff are ready to help you to keep your IT business safe & ensure high availability.