End-User IT
Support

We have three levels of IT support that will match your business needs. Let us be your trusted technology partner!

We can manage your infrastructure by applying our IT solutions

Our End-User IT Support Service Overview

We believe healthy, functional employee devices have a key role in any organization’s productivity and part of the backbone of a growing company.

If you are looking for a reliable IT partner who will not only help you ensure business continuity but will also ensure your organization’s employee devices keep running wherever their location, we are here for you.

At OxygenTech we deliver local, responsive IT support services that fit business IT needs and budgets. With over a decade of experience in providing End-User IT Support services and Field Service Engineers to businesses globally, OxygenTech is a trusted IT outsourcing vendor for forward-thinking companies that are looking for operational excellence ensuring no sacrifice in quality.

Our Approach

End-User devices are key to employees’ productivity. OxygenTech’s End-User IT Support service enables organizations to unlock the right support strategy particularly those with a BYOD IT policy, which includes combining corporate and personal devices to access the corporate network.

OxygenTech provides around-the-clock IT support expertise that upholds the required security of either a corporate only or combined personal end-user devices environment.

Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate.

If you have any questions or need help, feel free to contact with our team, or you can call us any time 0040 31 4100 600

Common Questions

With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to provide both reactive and administrative support for routine tasks.
When you raise a ticket, we’ll need to be dispatch a technician to your specified location. The time required by the technician to resolve the issue is billed per hour.
The It Support Service provides you with instant access to the platform and allows you to raise tickets. It’s ideal for a one-off request or project, enabling you to easily request a technician to be dispatched onsite.
We only hire qualified and experienced professionals to ensure that we provide our customers with quality solutions.
We are continuously adding services and locations to our portfolio. If a city does not seem to be available yet, please contact us, and we will work with you to get the desired service online as soon as possible.
The OxygenTech captures your service expectations and requirements, and automatically generates the Service Agreement as a legal document. Once it is digitally signed, it transforms into the Business Contract to ensure transparency and an automated billing process.
Data security is our priority. The OxygeniTech platform encompasses engineers locally yet each customer has a dedicated user channel with exclusive data access.
Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.
Business IT Support, Simplified

IT Services Company To Help You Succeed

Our dedicated service desk option is managed and resourced by engineers focussed on a single client. The advantages of OxygenTech’s dedicated service desk include: Deep familiarity with your infrastructure and environment.

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    Our deep pool of certified engineers and IT staff are ready to help you to keep your IT business safe & ensure high availability.